Direct TV
Tech demanded $100 cash for supposedly free installation

I signed up for Direct TV service. I went over the installation needed in detail before I signed up to make sure the installation was free as advertised. After getting the complete pricing, doing the internet rebate, and scheduling the installation, I thought I was finished.

Today the tech came out to install. He insisted that I pay him $100 in cash or he would not do the installation. He refused to give either his company's name or his name and left when I would not pay.

I called Direct TV, went over the problem with them, and was assured that the installation was indeed free. So I rescheduled with a different company to do the installation. (so Direct TV said)

Then I got a call from the installation company (Aztec) informing me that the first tech was theirs and they were going to do the installation, maybe with this same tech. She also said that anytime they had to go through a wall, it was a "custom installation" and there would be a charge. Direct TV's response was that if the installer says it is a "custom" install, they cannot dispute that and you must pay. They said that it is $49 a floor, but said I must pay the installer and they want $100 even though I have a single story home.

My question is, how do you from a satellite on the roof to a tv set without going through a wall?

I have now signed up for dish network which is about $5 more a month, but at least they agree that either installation is free, regardless of what it entails or it is not free.

I regret having to pay more for the same service, but I have a real problem with someone advertising something as "free" and then trying to charge.

According to the internet, Direct TV pulls this same scam on a regular basis and has no intention of changing.

Company: Direct TV
Country: USA
State: Texas
City: Richardson

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