Directv
Direct TV stinks! - Direct TV HD DVR package

It has been one month now since I ordered Direct TV. When I called to order, I was quoted a price of $35 for my plan (rebates for $10 AAA, $10 HD, $23 movie channels).installer came on Thursday and after initally being told on the phone that installation was free, he tells me it will actually cost $150 b/c I need "custom installation." After getting upset, I agreed b/c I really did want the service. He worked for about 3 hours and then announces he can only get service for me in two of the 4 rooms I requested. I said that was unacceptable. So he disconnected all of the work he had already done and left. That night, I called Direct TV and they had no record that the installation had not been completed. Their computer showed it was completed. After 2 hours on the phone, I finally got another appointment for an "experienced technician" to come out and try to install the Direct TV. John, the customer service rep also told me to call back after installation and they would give me some additional credits to make up for all of the hassle. Saturday, the installer came and spent 10am-5pm at my house, but Direct TV was finally installed and functioning (after paying for custom work). One note, I was told that to get full service DVR (be able to watch TV and record another channel at the same time), I would have to pay an additional $60 for another outlet. I said forget it. I'll just have "minimal DVR." I was so ready to be done with Direct TV customer service, I did not worry about calling to get my additional "free credits" John referred to. Well, today (Thursday) I check my credit card bill and see a charge of $76.61 for 1st month of Direct TV. I call and after being on hold for a while, I finally get a rep. I explain that my first bill is supposed to be $35. He proceeds to explain that I have to pay $76 the first month and then credits should appear "some time in the future." I explain to him that this makes no sense and he says this is the way the computer always does the first bill. Then I mention getting the "credits" John referred to and he said that wasn't possible b/c that was offered from a technical person and they would have to give the credits. I tell him to transfer me to someone with more authority, which he agrees to. After waiting again, I finally hang up b/c I have no more time to spend waiting on the phone for Direct TV. I regret the day I decided to switch from Cable to Direct TV. Take my advice, do not let their false ads claiming lower prices convince you to switch.By the time you pay "custom installation, " spend 12 hours waiting on installation, and then don't even get the price you were quoted, it is not worth it. Never choose direct tv. Stick with cable!

Company: Directv
Country: USA

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