DirecTV
Contract Renewed Two Years After Replacement Receiver, Not Additional

I have been a DirecTV customer since December. In December I received a REPLACEMENT receiver for one that had quit working. On the day that I received this replacement, DirecTV renewed my contract for 2 more years. I have read their Customer Agreement, the terms and conditions for their protection plan (to which I subscribe), and their Equipment Lease Addendum. It clearly states that receiving an ADDITIONAL receiver will automatically renew the agreement for 2 years. However, it says nothing about a REPLACEMENT receiver. To me, an additional receiver would mean that I added another receiver to my account and would be billed for such. My billing did not change. I still have only 4 receivers. Therefore, the termination date for my customer agreement should NOT have been renewed. I am waiting for DirecTV's reply. If they do not undo the automatic renewal, I will seek legal action against them.

Company: DirecTV
Country: USA
State: Colorado
City: Greenwood
Address: P.O. Box 6550
Phone: 8005318000

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