DirecTV
Replacement Equipment Silently Extended Contract Another Year

On February 11 I had DirecTV installed in my home. I agreed upon and signed 1 year contract for programming. Within 60 days, I began having service issues with the equipment. DirecTV would attempt to repair issues over phone, but would not be able to do so. They sent me new equipment each time. AFTER receiving and installing these receivers, I would get a letter stating that accepting new equipment obligated me to new 1 year contract. I contacted the company with names of people I had spoken to, but they still would not remove new obligation from my account. I believe this practice of supplying replacement equipment for the defective ones they supplieds to begin with is fraudulent. After servicing one unit that I had for a short time, they attempted to charge me for the service call. After contacting them, they agreed to waive fee if I signed up for monthly protection plan. When I received plan in the mail, it stated that I was obligated to keep that for a 1 year period also. No employee has ever told me about any contract extentions when I have called. At this rate, I will never be able to discontinue their service, because I was warned that if I did, I would be charged a hefty cancellation fee for breach of contract. But I believe they breached the contract when they could not provide me with a reliable service, then by misleading practices. After investigating, I have found thousands of complaints about the same practices. You can find that information on consumeraffairs.com. I want to get the word out to other consumers so they don't get burned like me and all the countless others.

Company: DirecTV
Country: USA
Site: directv.com

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