Direct TV
Customer Service

I have received 10-12 auto generated collection calls from Direct TV's billing department within the last 48hrs for a bill that I already payed via their online service. It's annoying to be bothered by these continuous unwarranted calls in the first place, but add the frustration of Direct TV's "high tech" system that auto dials you and then hangs up in your face when you try to answer... Each and every time. I spoke with three separate phone handlers when I called back, that assured me that the problem would be handled and I wouldn't receive any more phone calls. SEVERAL calls later I demanded to speak to a supervisor as the problem was obviously not being handled. I was denied speaking with a supervisor, but was assured by the phone handler that the problem was corrected and that the supervisor would call me back in 10-30mins to explain the correction. 1 1/2 hr later, I phoned for the supervisor again, as he failed to call me back. Again, I was denied speaking with him and was given a message that the problem was handled. This has now turned into a "Harassment" situation on the part of Direct TV as I advised them to stop calling on 3 separate contacts. Finally upon request, I was transferred to "Customer Service" who advised that the reason I was still receiving calls is that the system wouldn't update the new information (that my bill was paid and to stop calling me after my several requests) for 7-10 days, not within 24hrs as told to me by the other associates. When I inquired if I would have to endure the harassment for another week, the Customer Service Manager replied, "yes." To add insult, she was less than helpful, less than caring and less than willing to compensate me for being mistreated and now victimized by a situation that, may I remind you, was a DIRECT TV error!

Company: Direct TV
Country: USA
State: Florida
City: Palm Bay

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