Direct Tv
Billed $300 After Moving to a Location With No Signal

I signed on to Direct Tv about 4 months ago. I recently moved to a different location within the last two weeks. At the new location, it will not get a signal (no line of sight). The tech tells me that this happens all the time and that they will close my account and not penalize me, since it was not my fault.

I called to ask about this, and they said they would close my account and mail me a recovery package. I did not think about it until I got my bill. It was for $300. I called and spoke to an agent, and he told me that it is a legitimate charge. I asked to speak with a supervisor, and she was no help. After I told her that this was a you problem and not a me problem, she gave me an address to dispute it. I asked to speak to her supervisor, but he was busy helping other people. I asked for his supervisor or a department supervisor, but no luck. When I got a response from Direct Tv, it was the same: you had a signal, you moved, so it is your problem, in plain terms. I do not think I should pay for something that I want to keep, but they cannot provide me with the service.

I do not see how a business can be run this way. I guess I will have to pay, because I do not want to hurt my credit score or get calls at work. Does anyone have any ideas?

Company: Direct Tv
Country: USA
State: Georgia
City: Atlanta
Site: directv.com

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