Direct TV
Horrible Customer Service

In April we signed up for Direct TV Extra package with a DVR system. Fast forward to June. Due to no fault of my own (due to a septic problem the home I had been living in was about to be condemned) I found myself having to move. The only place I could find did NOT want any satellites placed on the property or any holes drilled through any exterior walls. So because I can no longer use Direct TV service they are charging me $180 early termination fee.

That is not even the fun part. The day after we cancelled the service I get 3 phone calls (they are not to call my phone only my husbands). Call 1- 9:45AM the idiot representative ask me why we cancelled our service. I proceeded to tell him and he stated and I quote..."Your landlord can not legally tell you that you can not put a satellite dish on the house you are renting. That is against FCC regulations." Being that I am a property owner and have been renting out my house in Iowa for the last 4 years I called him out on his shear stupidity. HE HUNG UP! Call 2- 12:50pm - I didn't answer. Call 3- 3:41pm The gentleman was nice and listened to my reasoning told me how sorry he was to hear of our situation and thanked me for using their service.

Later that night after my husband and myself talked about the phone calls he called Direct TV to complain about my first call. Customer service rep-1 didn't want to get a supervisor or manager for my husband to talk to then said she would, put him on hold. From there he was routed back to the call menu where he was directed to Rep-2 Who continuously was telling my husband to call down and stop using bad language... He never raised his voice or swore once during their conversation. She finally agreed to find a supervisor but he was to busy to deal with the call.

In close I highly recommend that NO ONE SHOULD EVER USE DIRECT TV!

Company: Direct TV
Country: USA
State: Minnesota

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