AT&T DSL Internet
Five Technician Visits and Rude Supervisor After Internet Install

I signed up for AT&T internet service on Dec 5 after I switched to Direct TV because my Direct TV salesman stated that AT&T internet was the only internet provider that worked properly with Direct TV. I have had at least 5 technicians out to fix internet issues, hours of phone calls to tech support and 3 modems. My first bill was 186.30 (87.30 for a modem, 49.00 installation and 29.95 service).

I started calling customer service on 1/17 @ 1630 and was put on hold for 15 mins to speak with a supervisor, I was disconnected. I called back and was transferred to another department, however the incompetent billing employee transferred me to the wrong number. I called customer service back and guess what it was 1700 and they were closed. So I started calling today 1/20 @ 1600 and the first time I called I was put on hold again for 15 mins to speak with a supervisor, then I was disconnected. I called back and spoke with another incompetent employee that kept telling me all supervisors were busy and unable to talk to me. After an hour of me yelling at him, a "supervisor" named Sophia got on the line and began to speak very rudely to me and talk over me every time I tried to say anything. Worst customer service ever. I will be calling the corporate office tomorrow and finding a new internet provider.

Company: AT&T DSL Internet
Country: USA

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