Direct TV
$332.60 Early Disconnect Bill After Parents Switched Providers

My parents are having to deal with DirecTV because they switched to Dish TV. They were with DirecTV for around 9 years. This year, after a big storm, lightning came in through the receiver and fried the box and the TV. DirecTV could not or would not help them get this problem fixed. They would not get anyone out to fix the receiver for going on 2 weeks, so my parents decided to change companies and went to Dish, who came out just a couple of days after they called. After DirecTV found out they were switching, all of a sudden they could send someone out immediately to fix the problem, plus give them all kinds of perks. My parents said no and stayed with Dish anyway.

My parents tried repeatedly to call DirecTV to find out how to send their equipment back, and each time they were told something different on how this was done. So my parents sent it back by UPS, after talking to the driver, who was a big help and very kind to them in every way. After sending the receiver back, they were still receiving phone calls from DirecTV, again telling them how to send their receiver back. Their customer service has absolutely no communication among themselves, or they just do not care about service. I am not sure which it is, but they truly have a problem.

When my parents received the first bill from DirecTV after the storm, it said they owed nothing, which would have been right, as they always paid their bill on time. Then, just the other day, they received a new bill from DirecTV stating that they owed $332.60. This bill has no explanation for the money owed, just that they owe it. This morning my dad got a call from DirecTV, and they are now telling him he owes this money for an early disconnect. Again, they have been with DirecTV for around 9 years. Does this make any sense? The customer service rep he talked to argued with him and was very rude. My dad is old and in poor health, as is my mother. This is upsetting to both my parents and is extremely hard on them physically and emotionally, when they did everything they could to send back all the equipment and pay their bill as they were supposed to. Now they are being harassed by DirecTV for money they do not owe.

Company: Direct TV
Country: USA
Site: directv.com

  <     >