Direct TV
How Direct TV treats new customers

Woodrow Darnell Cooper

Account# 45992893

Direct TV Corporate Office,

I ordered Direct TV service which was scheduled for installation on December 7. The two installers (Mantex Advantage Technology) who showed up at my home at 8:15am brought out the wrong equipment and removed my prior satellite service provider’s satellite (Dish Network), before I realized they were installing the wrong equipment. Now I have no television service at all. A call was made to Direct TV and another installer came out on December 8 at 10:10am to install my Direct TV service. The service was not installed due to the fact the installer did not have the proper brackets to install the dish with? I received a call from the supervisor of the installer at 2:15pm and was told I would receive a call back to try to resolve the issue, I never received that call. I am very dissatisfied and frustrated with my first experience with Direct TV and surprise at the experience of the nation’s number one satellite provider. This has been the worst customer to consumer transaction I have ever experienced. I AM STILL WAITING FOR A TECHNICIAN TO COME INSTALL MY DIRECT TV SERVICE AS OF DECEMBER 10?

Woodrow Darnell Cooper

Cell: 571.228.7568

Home: 703.421.4295

Company: Direct TV
Country: USA
State: Virginia
City: Sterling

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