Directv
Installer ran cable through patio door and pitched $6 monthly insurance

I spoke with Customer Service with Direct Satellite TV, to indicate I was very upset about the method of installing my Satellite. C.S. Representative argued with me about the matter, and had a very cavalier attitude about my complaint.

I had to leave my apt. for an hour, and left my adult daughter to let the installer in, if, indeed, he came while I was out.

Rather than going through the AC with the cable from the dish which was installed on my balcony, he put it through the patio door - a large cable which runs on floor of balcony door, along my living room floor. He also said it would cost me $6.00 more per month for insurance because this cable often breaks!!! It looks horrible, and I should not have to pay for insurance for it!

I arrived home as the installer was packing up his tools. He laughed at my reaction, and said I could have the cable installed through the A/C if I had permission from my landlord. Why wasn't this discussed when my landlord, the Direct TV sales rep., and I were having a three way discussion a few days prior, regarding whether or not Direct could connect without drilling holes into the balcony?

The customer service rep. said I would have to pay to have installation through the A/C. I told him this was not an option, but they should have done it that way in the first place.

I am not going to continue with Direct if they don't install the dish properly - through the A/C.

Company: Directv
Country: USA

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