Direct TV
Early Termination Fee After Told No New Contract With DVR

I have had Direct TV since 2005 and fulfilled my 2 year contract obligation. In Dec I called to get a HD DVR. I was told that because I had been a good customer I could purchase the DVR for $99.99. At that time I was told when I asked that I would not be locked into a new contract. I paid for the DVR and they set up a time for installation. The tech came installed I signed his work order for the installation and he left. I decided that I cannot afford to keep the service and would like to cancel it. When I called them they are telling me that I signed a new 2 year contract when I got the new DVR. I have asked for a copy of the contract that I signed but they say they cannot provide me one and I would have to go through the company that did the install which they told me was Ironwood Communications. I asked for the phone number which they told me they do not have as they are not allowed to speak with them. They told me it is a valid point the extension. Isee there are many complaints on this same issue. I am cancelling my service and I am not paying any type of fee. I will instruct my bank not to authorize any payment to them as I pay through my phone company and they assured me they cannot give out my financial information. I think they impose very unfair business practices and something needs to be done. I cannot find any ironwood communications to prove anything. Direct TV must be stopped. Thier bullying practices must come to an end.

Company: Direct TV
Country: USA
State: Washington
City: Spanaway

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