Direct TV
Charged $199 for HD Upgrade Not Disclosed at Installation

July I had Direct Tv installed in our home. There were specials including free installation of all there different units such as DVT and HD DVT.

When the unit was to be installed I did not have an HD TV, but I told them I would be getting one in the future. Then I was told there was an extra charge of $10.00 a month for the HD service. At that point I had no reason to get the free HD DVT unit so I got the DVT feature only.

I have just purchased a new flat screen HD TV set, which was not cheap. I called Direct TV and told them I wanted to upgrade my unit to the HD feature. Direct TV then informed me if I wanted to get the upgrade I would have to pay a one time charge of $199.00 plus installation and handling.

I asked them why I was not told this when the other unit was installed and they said they just go by what needed at the time. I asked for a discounted or free unit and was denied both. I then ask if I could get my contract voided as it goes to July. I was told they would not do anything.

Now I have a HD TV that will not be able to broadcast in HD for over a year, thanks to Direct TV. If the HD TV was offered to me at no charge when I signed the contract why can't I get it free now?

This is nothing more than a ripoff to get me to pay for something they are now offering to new customers for free. I'm paying over $85 a month and can not get my tv in HD, but a new customer can get a free unit with HD and only have to pay $29.97 a month. If I had been told I would have to pay the $199 when it was installed I would have gotten the HD DVT unit and paid the extra $10 per month and would have purchased a HD TV earlier. I now know why I was not told of the hidden charges.

Company: Direct TV
Country: USA
State: Colorado
City: Greenwood Village
Phone: 8773884321
Site: directv.com

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