DirecTV
Led to Believe DVR Was HD, Faces $400 Cancellation Fee

DirecTV SUCKS! We were led to believe that we were getting an HD DVR but months later realized it's not HD at all. I was asked what sort of TV we had upon ordering and replied HDTV only to ASSUME we were getting that type of DVR Receiver. Upon calling DirecTV about this was told by the rep after pleading my case that I can easily just upgrade to the real HD DVR I was supposed to get and basically pay the difference of $99. I said fine, that I would "give in" and do that. I was "transfered" to the order dept and the woman I spoke to told me that there "were no promotions of that kind" and if I wanted to get an HD DVR, I would need to buy a whole new one for $199! What?!?!? That was NOT what I was told by the woman who so conveniently transferred. Then she transferred me to a supervisor who apparantly gets a kick out of the fact that I cannot do anything about the fact that I was screwed over and tells me it's $400 to cancel the contract! I am roped into this service for 2 yrs or it's $400 to cancel. I was conveniently never told that either. What a load of BULL this company is!!!

Company: DirecTV
Country: USA
State: Illinois

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