Directv
Told Contract Had Expired, Then Charged $180 to Cancel After Box Installation

Directv customer for 3 1/2 years with the last 1 1/2 being contract free. I have no complaint about any of DirecTv's product offerings and enjoyed the service, but I decided to switch to Comcast so I could bundle TV and internet. Before signing up with Comcast I called DirecTv and was told that my contract had expired in December and I could cancel my service without a penalty. My new service was installed and I called to cancel my DirecTv and was told that I was three months into a new contract and would have to pay $180.00 to cancel. The logic behind this was that I had a new box installed and by signing a work order I agreed to a new 12 month contract. I explained that their customer service rep told that I could pay $75.00 for the box and I would not be entered into a new contract (which I did). Also, I did not receive any new service or discounts. The installation technician made no mention of the work order being a new contract and in fact DirecTv told me that their installers are contractors and can not discuss contracts. This is a very deceptive practice and everyone should be warned not to sign a work order from DirecTv unless you are alright with committing to another year of service. They have a good product, but their shady business practices make them not the hassle.

Company: Directv
Country: USA
State: Colorado
City: Denver
Phone: 18005315000
Site: directv.com

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