DirectTV
Poor Customer Service

DirectTv shut off our tv service today with no notice. I called to find out what was going on. They claimed our account was linked to an account in Brookly, NY (we live in MA that has been delinquent since 2003. I explained that we lived in MA, have never lived in NY and it must be a mistake. They told me they did research and my husband had lived in Brooklyn... Hello, we've been married 18 years. I think I would know if he lived in another state while we were married! Anyway, the stated they would not put our service back on unless I was willing to pay the $300 owed by the brooklyn guy. Obviously I was not willing to do that, so here we sit without any television. What I would like to know is how they are allowed to do this. Our account is paid in full and up-to-date. How can they shut my service off? The internal investigations dept. Is closed until Monday. I can't wait to get a hold of them.in the meantime, I will never go back to DirectTV again. They are horrible and I will let EVERYONE know that!!

Company: DirectTV
Country: USA
State: Massachusetts

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