Directtv
Refund of $299 refused after high definition box could not be installed

I signed up for Directtv on March 16th. I ordered 1 high definition box at a cost of $299 which Directtv took directly out of my bank account.

When the 1st installers came out I was told that there was a line of site issue and that high definition could not be installed. I called Directtv and was told the money would go back into my bank account in 5 to 7 days. 2 weeks went by and nothing.

Then I called again and was told by Directtv that they would have to send another installation company out to confirm I could not receive high definition before refunding my money. They came, they confirmed and still no refund.

I just called again and was told that Directtv sells the equipment and whether it works or not is not their problem. They are refusing to refund me the $299 I paid for the high definition box!!!

Company: Directtv
Country: USA
State: California
City: Glendale
Phone: 8005315000
Site: directtv.com

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