DirecTV
Disputed $290 Early Termination Fee on Three Year HD Contract

I upgraded my DIRECTV service in 12 that required a ONE year contract and $100 charge for the equipment. If I cancelled before then there was a cancellation fee of $150. From the start I experienced a blue screen with a no signal message when I changed channels. I called customer service in 12 and was told it was my TV and to contact the TV manufacturer, it was not DIRECTV's problem. In 5 I started experiencing problems with my received that required me to reboot daily, at that point I decided to switch to another service. The other service was installed at the end of June and the blue screen problem was gone, obviously not my TV. On 7/1 or 2 I called DIRECTV to cancel service and asked the lady for my FINAL charges, she said I owed $140 for cancelling early and that my contract expired in 12. A few days later I received an email bill that I owed $290 because my contract expired in 12. I called and spoke to Sam and Knight who said I owed $290 because it was a three year contract for the HD service. When I asked for proof that I authorized this, they said it was based on my installing the HD equipment in but they can't provide proof of this, and they explain that the lady made a mistake for the $140. I don't believe I owe ANYTHING, since I completed the first year and they have no proof of an additional 1 or 2 year contract with my authorization. Please help, this unfair business practice.

Company: DirecTV
Country: USA
State: Colorado
City: Greenwood Village

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