DirecTV
Early Termination Fee Charged Despite Supervisor Waiving It

I decided to combine my telephone, internet, and cable services to save money. I hooked up service with a local cable company and was told I would not have to call Directv to cancel my service with them. After my new cable was installed on March 24, I decided to call Directv to find out how to send my DVR's back to them.

I called the following week and talked to customer service about this and they informed me that my service was not canceled so we proceeded to do that. The CSR informed me that there was a 2yr contract on my account because I received new equipment in Jan. I informed her that I did not have a 2yr contract because my equipment was not working and because I had the replacement plan that I was paying extra for covered my equipment to be replaced if something went wrong with it. She agreed and had her supervisor remove the early cancellation fees. She told me I was a good customer and offered me a fantastic plan to stay with Directv. I told her it was too late that I had already gotten new service. She informed me that I would receive a final bill and that if I changed my mind they would be glad to hook me back up.

On April 4, I had a message to call my visa cardholder company about a recent transaction on my visa card. I called and was asked if I authorized a transaction to Directv in the amount of $312.59. I said no and was told that this was being reported as fraud and that I needed to follow up with my bank on Monday.

I called Directv to find out what was going on and they told me that I was charged $180 for early termination of my contract (was a Directv customer for 9yrs) and I informed the CSR of my earlier conversation with another CSR about that. I was told that I had agreed for them to take money if I ever canceled and it was a verbal agreement that I could do nothing about. I am currently waiting on my bank because they filed a dispute with visa to get my money back.

Company: DirecTV
Country: USA
Site: directv.com

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