DirecTV
Directv poor customer service/billing

Do not do business with Directv. I had a bundle pkg with them and Verizon. Had no complaints with Verizon, but Directv has the worst customer service I have ever encountered. I tried calling the number listed on the bill, but the automatic system would say it was transferring me and then it would hang up. I had to go on the internet and find a complaint where someone had listed another number. I had to discontinue my service with them early as I could no longer get a signal due to trees that got too big. I was told I would not have to pay a early termination charge, but the charged me one anyway. They sent me a final bill saying I had a credit balance of $16.45 and they even sent me a check. Now they are telling me I owe them $70.75 for service covering 5/19- 6/18. Service was cancelled 5/21. They tried to tell me that I owed for "uncollectable debt" with Verizon. I called Verizon and all I owed them was $15.10 that was due today. I have always paid my bill with them on time. The one person I talked to at Directv told me to "listen and understand" when I asked how I could owe for service after the cancellation date. I will tell everyone I know to not do business with Directv, nor to take a bundle package with Verizon if it includes Directv.

Company: DirecTV
Country: USA

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