DirecTV
Contract Extended After Bad Receiver Replacement, Later Reversed

Direct TV is the worst company I have ever dealt with. I signed up for the "insurance plan." A receiver goes bad, we send it back, no problems, right? Wrong. I called to see when our contract is up, and they told me it had been extended because I sent the bad receiver back. I told them that I signed nothing and read nothing stating that my contract would be extended if their products were faulty. I was told that it was our fault because we damaged our receiver.

I asked what date we called to make the complaint about the receiver. 9-12, they said. I asked what date the warehouse examined the "damaged" receiver. 9-12, they said. Amazing, they examined it psychically and found that I had damaged it. They then stated that it was on the back of the work order that I had signed when they initially installed it that if I sent it back it would extend my contract, and that it was my own fault because I didn't read it.

I said I wanted a copy of the signed work order, and I was told it would be mailed immediately. Goodbyes were said. I then went hunting for the work order, found it, and lo and behold, the back was blank, so I called them back. Wowzers, there was a big mistake, and because the receiver was leased and was exchanged for a leased one, the contract should never have been extended. They did push the contract back to the original date. Bad, bad, bad Direct TV.

Company: DirecTV
Country: USA

  <     >