DirecTV
Contract Extended to 30 Months After AAA Offer Signup

I signed up for DTV service with an 18-month commitment. A couple of days later, I called to apply a new-customer AAA offer of 240 dollars. Apparently I could not sign up as a new customer, although I had not even received the service yet, but they told me I could qualify for an existing-customer offer of 100.

Sixteen months later, I called to cancel my service because I was moving to a place where I already have cable TV. They told me my commitment was for 30 months, not 18.

The agent and I were confused. I sent a letter and received a phone call telling me that my commitment was in fact 18 months. A couple of weeks later, I called to confirm my cancellation, and another agent told me my contract was for 30 months, not 18, even though I had been told it was 18. He had to escalate the issue to the billing department, although it had already been escalated, and that office was a mess. Apparently signing up for AAA extended my contract by an additional year.

They never told me this. After many, many calls, one agent even said that DTV assumes the customer knows this. I did not see any fine print on the ad, the agent never told me the terms of the discount, and I never saw an extension on my bill. You are running a multimillion dollar company and you bill people without written contracts, only verbal ones, and then tell me you assume that the customer assumes.

Now they are charging me 270 instead of the 40 like it was supposed to be. I filed a complaint with the Attorney General, so hopefully they can resolve this issue for me. Anybody looking to start a civil lawsuit, I'm in. I have a lot of evidence.

Company: DirecTV
Country: USA

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