Verizon
VCast free trial fee left on bill for months

Verizon Wireless may have good reception but I am very disappointed in the way that my inexperience with cell phones has been manipulated by sales personnel. About a year ago, I was offered a chance to try VCast for 1 month free. I did not care to continue this service after the month was up and yet somehow the $15 per month fee was never removed from my bill even though I assumed the VCast had been disabled. By my own stupid neglect, I failed to notice that I was being overcharged since November and assumed the extra fees were because of picture messaging or the few accidental times my phone connected itself to some bullshit internet service. I know that many cell phone companies probably make hundreds of extra dollars by taking advantage of their customers in this way. Verizon, next time you offer a customer a "one month free" subscription please make sure the customer understands that they need to cancel this extra nonsense themselves and not rely on the network. In this failing economy, I hope you use my money wisely.

A dissatisfied customer,

Company: Verizon
Country: USA

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