Verizon
Install

I've had verizon DSL for years and was excited when they laid the fiber line in my neighborhood finally. It worked out that my dish network contract was coming to an end as well (perfect timing) I went on line to order the bundle package $99 - free internet for a month, free movie channels for 3 months and the free multi-room dvr for one-year. The installation went well. But i noticed the multi-room dvr was not working and no movie channels this was on 10/25. I called verizon serval times and got no where; finally someone figured out that the verizon installer forgot to note my serial # on file, so verizon had no record of me having a multi-room dvr. This was after at least 10 calls (it's on my record). I went back and forth from billing to tech - tech to billing - billing to tech. On 11/20 i finally started getting my free moving channels for 3 months but they were only playing on my other 2 TV's. Finally, on 11/26, they have everything working because i provided the serial # of the multi-room dvr that the installation tech forget to note. But now all of sudden my plan has changed! They now say the free movie channels are only for 1-month (and they will probably use my original installation date of 10/25) eventhough I didn't start getting the movies until 11/20. They also were unaware of the free multi-room dvr for one year (my next door neighbor got the same package and that is what I signed up for). My final call to billing ended with the lady rep. Stated that she would give me the free multi-room dvr for three months and make a note of my complaints. All i want is what i signed up for and paid for: $99 bundle - home phone, internet 10/2, multi-room dvr box free for one year and the free movie channels for 3-months. This has been absolutely nothing but a hassle with me having to correct verizon's mistakes from the beginning. And they have done nothing to make me feel any better about it - even though I have been nothing but their best advocate all of these years. To say the least - they'll have do something special to earn my respect again as one of their very best customers...

Luke Vaughan

Company: Verizon
Country: USA

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