Directv
Told 24-month contract after signing for one year; $200 cancellation fee

Because I could no longer have rabbit ear antennas, I had to get cable! DirectTv looked like the best price, so I called to sign up. When the technician came out, he gave me an agreement form to sign. I read it and told him I can't do this because I signed up for a year. The technician ended up calling his work to confirm if I could sign up for a year. They approved of me signing for a year as long as I marked off the 18-24 months and put in a 12 with my initials. So... I called a year later to end my service. They said no you have to have it for 24 months or you'll be charged a $200 cancellation fee. If I didn't get the DVR it would be a 18 month contract... You learn new information when you cancel. I wrote everything down when I signed up. We even went over my total overall bill for one year. I explained to them that two of their employees ok'd it with me, otherwise I would have sent the tech out of my house. I told customer service that I only signed up for a year because I was moving out of country for missionary work and they still said, "sorry is there anything else I can help you with"? I have written two letters, made 5 phone calls and I'm still stuck with $200 that I did not allow them to charge. I decided to look up some reviews and NOW I see that I'm not the only one in this situation! I'm not calling my lawyer and I have disputed my credit card. Think twice before you sign up! Absolutely bad customer service after you sign up!!! I read another review that found their corporate phone # to a higher department 1-310-964-5000. She said she just hit a bunch a numbers and finally got someone if not she was gonna drive to the place.

Company: Directv
Country: USA

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