Direct TV
Local HD Channels Missing, $160 Cancellation Fee Demanded

We signed up for DirectTV in January. The flier in our mailbox said we would get local HD channels, but we do not. We did not even get NBC or CBS in regular quality.

After several complaints to DirectTV, they charged us two dollars and some cents a month for NBC (regular quality), when it should have been free with the package we chose. We kept our service for several months to see if we could be happy without those channels, and we are not.

When I called to cancel our service, they said that by installing our equipment and activating our service we agreed to a one-year service agreement, and since we are canceling early we have to pay a 160 dollar cancellation fee. We would not be canceling if we had received the service we were led to believe we were getting.

It is ridiculous that a company can advertise falsely and then charge a cancellation fee when the consumer decides that she is not getting the service she is paying for.

Company: Direct TV
Country: USA
State: Texas
City: Midland

  <     >