Directtv
HD Channels Lost After Storm, $79.95 Fee Quoted to Restore

After a storm in my area I was unable to receive some of my HD channels. After going through a series of resets of my receiver, I still was unable to receive a frequently watched HD channel. I contacted Direct TV, and after a series of tests that I am unable to describe, as the technology is beyond my understanding, I was informed that the frequency used to receive the HD channel that prompted the service call, as well as other HD channels I do not watch, was no longer available to me.

To reset my satellite settings to enable the reception of these channels would necessitate a service call, which would cost me $79.95, or $5.95 per month after a $19.95 initial payment. I had asked for the HD package, which included the channel I am unable to receive, and I agreed to continue in this service for a 12 month period, accepting that if I cancelled the service prior to the 12 months, I would owe an early cancellation fee.

Direct TV was supposed to provide the channels covered in the package I purchased. Direct TV has not given notice of any change of service, and I feel it is unfair that I have to pay an additional fee because of a frequency change which I did not know about or agree to pay extra for. I do not watch a lot of TV. I am not a sports fan, and I am on a fixed budget.

Direct TV has reduced the service which I negotiated and am paying for. I am watching this programming on a non-HD channel, but I am paying for HD service which I am not receiving. The customer service rep I spoke with told me, in so many words, that it was my problem. I refuse to pay any more, and as soon as my contract is up, I am done with Direct TV.

Company: Directtv
Country: USA
State: Colorado
City: Greenwood Village
Address: PO Box 6550
Phone: 8004944388

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