Direct TV
Charged Shipping for Replacement Receiver After Five Months

Not only is Direct TV one of the worst companies to deal with in terms of service, they are rude on top of that. When our receiver stopped working after 5 months, we had to pay for shipping for a new one.

When I asked the customer service rep why I would have to pay when I was renting their receiver, she simply said that "it was very hard to understand if I didn't know how it worked." She also told me that she could see how "it is frustrating to people who cannot afford it." It was not that I couldn't afford it. I just didn't understand their justifications for making me pay. They are the worst!

Company: Direct TV
Country: USA
State: California

  <     >