Direct Tv
Repeated Outages and Contract Extended With Each New Receiver

I have been a customer of DirecTV for 4 years. Not sure why we stayed. First let me say we changed to HD receiver/service 10/06. Since that day we have had trouble almost every day or more. The service goes out. I have had 7 service calls now since 10/07. I have had 5 receivers delivered, a new dish installed, and new wiring, and those people (mastac, who handles the service) still cannot figure it out. The last service guy told us we have poor service due to the NFL on Sundays! Not sure what that means.

On 10/28/07 I spoke with a supervisor named Valdmore or Validmere (I can't understand when they have poor diction). He stated he decided to send out a NEW receiver instead of the REFURBISHED ones. He said let's troubleshoot. I agreed and thought this was good customer service. What I found out is the sneaky part of what they do: they extend your contract another year because they sent out a new HD receiver.

This was after 4 broken ones in one month's time. I feel that was the least they could offer. They do not tell you that you will need to have their service for another year. I am going to contact our local consumer TV channel in Charlotte, NC. There are two stations that would love this story. I have documentation for the last year and everyone that I have spoken to. On 12/6/07 I called tech support.

Again, even the new receiver was still going out. They decided to send ANOTHER kind of HD receiver. When the man brought them yesterday, I called customer service to make certain this would not extend my contract. Some lady, rude as anything (I could not understand her diction either), said yes ma'am, you will extend your contract. She said your contract was extended in Oct when we first sent a new one. I was yelling at this woman who has the poorest customer service.

Bottom line, I am willing to take this as far as I can to get the public aware of this low down unfair treatment from DirecTV. Forget the BBB, call your local media, they will love this story.

Company: Direct Tv
Country: USA
State: Colorado
City: Greenwood Village
Phone: 8005315000

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