Direct TV
Billed $60.33 Not $37.33 Promotional Rate, Two Bounced Payments

I signed up for Direct TV on a promotional rate of 34.99 plus tax, 37.33. The bill came through for 60.33. After calling to inquire about the difference, I was told I had to call to set up the 23.00 discount effective immediately. The next month the bill came through for 60.33 once again. Once again I called to inquire as to why, and I was then informed that it takes 6 to 8 weeks for the discount to be applied. The failure on behalf of the Direct TV representative caused 2 transactions in my checking account to bounce at $30.00 each. Had I been given this information beforehand, I would have been able to properly budget my finances. If you or I were to steal money from any source, we would be charged as criminals. Although they did not physically steal from me, their negligence has led to my loss.

During this conversation I asked for a supervisor several times (denied). At no time was I ever rude to the representative (Stephanie), who actually was very rude to me, stating she had explained everything to me and there was nothing else she would do, then hanging up on me. To Stephanie, I hope you are satisfied with your outstanding customer service. Signed, doesn't anyone remember the Boston Tea Party!

Company: Direct TV
Country: USA
State: New York
City: Canton

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