Direct TV
Over charged

I signed up for direct tv on a promotional of 34.99 plus tax 37.33 the bill came thru for 60.33? After calling to inquire on the difference I was told you had to call to set up the 23.00 discount affective immediately. The next month the bill came thru for once again 60.33? Once again calling to inquire as to why, I was then informed that it takes 6 to 8 weeks for the discount to be applied. The failure on behalf of the Direct TV representative caused 2 transactions in my checking account to bounce@ $30.00 each. Had I been given this information before hand I would have been able to properly budget my finances. If you or I were to steel money from any source we would be charged as criminals. Although they did not physically steel from me, their negligence has led to my loss. During this conversation I asked for a supervisor several times (denied). At no time was I ever rude to the Representative (Stephanie) who actually was very rude to me stating she has explained every thing to me and there was nothing else she would do, then hanging up on me. To Stephanie, I hope you are satisfied with you outstanding customer service. Signed, doesn't any one remember the boston tea party!

Company: Direct TV
Country: USA
State: New York
City: Canton

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