Direct TV
Customer service

When calling your "Technical Dept." they knew about the so called engineering problem with the local Fox channel. The offered no apology, no estimated time of repair, no compensation, and no understanding of human compassion. Most of all no understanding of business! I told Debbie to make a phone call to find out when it will be repaired and she said she can't! Ugh! Why, does she not have fingers or a phone or a professional expertise to call the engineers of is the problem that she knows it will never be fixed and this is what she is being told to say? When I said I would find another carrier if you can't give me an answer she replied " That's up to you". Wow what is a CEO going to do if the customers all leave because of this "go @*&%$# yourself" attitude. I wish I could afford to throw away paying customers like you do! Oh well, I guess the taxpayers money will bail you out when you go belly up. For now Verizon-Direct-tv package is on the outs for timewarner cable with the magic jack.

Company: Direct TV
Country: USA

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