DirecTV
Customer service without a clue

If I had been told up front about losing my local stations and that I can not get recovery kits until after the service is cancelled I would not have had to speak to 5 different people. I called to ask that my account be closed on June 20th. I'm moving out of state and not taking DirecTV Service with me.

The account address was changed, I lost local channels, I called to find out why. I was told that

My account must stay in my current address and that recovery kits must be sent to my new address and I have to move the receivers with me and ship from my new address. How stupid is that? Now I must call in on the 19th give you my new address

And cancel my account! You are back asswards people!!! I wanted to have a planned cancellation date and send back the receivers the week we move! But you can't do that!

Company: DirecTV
Country: USA
Site: directv.com

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