DirecTV
Lost Local Channels After Address Change, Confusing Cancellation

If I had been told up front about losing my local stations, and that I cannot get recovery kits until after the service is cancelled, I would not have had to speak to 5 different people. I called to ask that my account be closed on June 20th. I'm moving out of state and not taking DirecTV service with me.

The account address was changed, I lost local channels, and I called to find out why. I was told that my account must stay at my current address, that recovery kits must be sent to my new address, and that I have to move the receivers with me and ship them from my new address. How stupid is that? Now I must call in on the 19th, give you my new address and cancel my account! You have this backwards, people!!! I wanted to have a planned cancellation date and send back the receivers the week we move, but you can't do that!

Company: DirecTV
Country: USA
Site: directv.com

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