DirecTV
Service Restarted Without Consent After Suspension, Payment Due

I called in to cancel our DirecTV service in March. The account rep told me I should place the account on suspension instead of cancelling it, and she told me that I would have to call in to start the service up again if I desired. We have never called in to start service up again and, in fact, this family has been completely without television (from DirecTV or anyone else) from April through today. We have no intention of ever starting television service again, and we have been holding the modem in its original box waiting for DirecTV to tell us what to do with it. Nevertheless, service was restarted without our permission or knowledge in January, and DirecTV now expects payment for three months of service. They terminated our service in mid-March because we had not paid the bill. (Although I told them on March 2, by telephone and letter, to terminate the service, they refused to do so until they realized I was not going to pay.) The current balance is a little over $200.

I have been advised by Margaret and Sheldon at the customer service center that, if I agreed to stay with DirecTV, they would waive half of the balance owing, but they would not close my account and zero the balance. This alternative is completely unsatisfactory. DirecTV has committed and is committing fraud against our family by putting our account on suspension under false pretenses and starting service again without permission.

Company: DirecTV
Country: USA
Site: directv.com

  <     >