DirecTV
Hidden $150 Fees After HD Upgrade and Poor Customer Service

Be very careful doing business with Directv. They were nice when we first signed on with them a few years back, but now they seem more concerned with gouging us at every opportunity. We recently upgraded to HD and were socked with $150 in additional secret fees, on top of the $200 for the HD-DVR box and $20 in monthly fees we knew of and consented to. Customer Service, once you sign on, is nonexistent.

The web page is spotty on information, the email form does not work and connecting with a human being who can help you is nearly impossible. Get ready to be transferred a dozen times, placed on hold a dozen times and tour the world with accents you cannot understand. I particularly enjoyed the 20 hold time with a recording of a woman jabbering at me in Spanish. Were there instructions in there I was supposed to understand? Be very careful in dealing with them. Better yet, call the competition.

Company: DirecTV
Country: USA

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