DirecTV
Charged $150 in Extra Fees on HD Upgrade, Hard to Reach Support
- 05-23-2008
- 2
Be very careful doing business with DirecTV. They were nice when we first signed on with them a few years back, but now they seem more concerned with gouging us at every opportunity. We upgraded to HD and were socked with $150 in additional secret fees, on top of the $200 for the HD-DVR box and $20 in monthly fees we knew of and consented to. Customer Service once you sign on is nonexistent. The web page is spotty on information and connecting with a human being who can help you is nearly impossible. Get ready to be transferred a dozen times, placed on hold a dozen times and tour the world with accents you cannot understand.
Company: DirecTV
Country: USA
Site: directv.com