Dish Network
Lack of service/want refund

Many night for more than a month... NO reception MULTIPLE calls. They never even recorded them! Hung up on. Told problem was my TV. Told it was the weather (on a clear night). Told couldn't help me without a security code. Told by an "advanced technician" with an Indian accent that a technician would come out next day. NEVER CAME.
Finally, after many nights with NO TV reception AT ALL for my disabled husband, the technician came. Turns out the Dish DVD/box is defective and there was wiring problems on the roof by the dish. I asked for the 2 months that we were affected to be refunded. Said will give me $5/mo x 6 months. HUH??! That is less than a 1/2 of what we paid for a month of no service. BTW BAD weather in Chicago this spring... You can't tell me that others haven's had similar problems with roof wiring. Our neighbor here at the condo never got a technician and went up and tightened his own wires to get reception. I want a refund. FULL amount.

Company: Dish Network
Country: USA

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