Verizon & Directv
Internet Only 200 kbps Not 500, Penalty to Cancel Bundle

In November Verizon assured me service was now available in my zip code, so we signed up for the triple play of phone, TV, and internet. My internet is supposed to be 500 kbps but is only 200. Three service techs came out and could not fix it, so it was referred to engineering, who decided it cannot be fixed. A service tech told us our house is 6 miles further away than the end of Verizon's signal and we should never have been offered Verizon services.

When I tried to cancel the package, I was informed that Directv is a separate entity, and although Verizon cannot live up to its part of the bargain, Directv will not let me cancel the package without a penalty.

Verizon knew my address was not in their area, but they wanted to sell Directv, so they are offering bogus Verizon offers that lock people into a contract with Directv for 15 months while not providing the promised services on their end.

Company: Verizon & Directv
Country: USA
State: Pennsylvania
City: Philadelphia
Phone: 8005676789
Site: verizon.com

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