DirecTV
Promised $150 Credit Removed After Extra Verizon Charge

I was given a credit to remain a customer with DirecTV. I accepted and did not cancel. A month later I found out that my credit was removed. I was told by a supervisor that the rep who gave me the credit used her own discretion, but other reps have the right to remove the credit. I am now being charged $207 when I thought I had a zero balance.

I have been with DirecTV since Nov. '07 and have paid my bill religiously every month since the start of my service. My service was bundled with my aunt's phone from Verizon at first, but I called Verizon and told them to separate it, and I would deal directly with DirecTV.

In Aug. '08 I received a bill that was twice the regular amount. I called DirecTV and was told that Verizon had sent them a charge to add to my account, but they did not know what it was for, and I had to call Verizon and ask them. I called Verizon and was told that the charges were the difference from when I was paying a cheaper price in the bundle, and that now, over 6 months later, they were going back to recover it.

I called DirecTV again and explained what I was told. I told the representative that I wanted to cancel because I do not want to deal with a company that adds extra charges to your account without knowing what they are charging you for, especially when I have been paying on time every month since I started my service. She agreed that the charges did not seem fair and offered me a $150 credit to not cancel my account. I accepted and did not cancel.

About 2 months later I called DirecTV again to cancel and spoke to another representative, who told me that she was going to remove my credit if I cancelled. I told her that the credit was put on there to keep me as a customer, otherwise I would have cancelled already. I asked for a supervisor, and she told me someone would call me. No one called, and I cancelled a month later.

Company: DirecTV
Country: USA

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