Directv
$460 Termination Fee for Unmentioned Two-Year Bundle Commitment

In the last week of Oct 08, I requested an Internet, telephone and TV service bundle from Verizon. Verizon installed the phone and internet service. Verizon subcontracted my order for the TV service to DIRECTV. When I placed the order with the Verizon customer rep, I was not informed about a 2-year service commitment with DIRECTV. Verizon customer service had a verbal third party verification of the order, and even then I was not informed of a 2-year service commitment with Verizon for phone or internet or with DirecTV for TV services.

After installation of all three services in the first week of November, I was not satisfied with the internet performance. The phone service was OK. In the last week of November, I called to cancel the phone and internet with Verizon and returned the equipment. Since there was no 2-year service agreement with Verizon, I paid for 1 month without any penalty.

When I contacted DirecTV to terminate the service, they asked me to send the equipment, which I did in mid Dec 08. I then received a bill for $460 for early termination. I called DirecTV customer service in billing and said I had made no such commitment, either verbally or in writing. They said such a commitment exists between Verizon and DirecTV.

The problem is that I was not informed by Verizon at the time of ordering, and the DirecTV technician did not mention it or give me paperwork informing me of it.

I sent a letter of dispute to DirecTV billing and also filed a complaint with the BBB.

Company: Directv
Country: USA
State: Colorado
City: Greenwood Village

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