Hotels.com
Refused refund for unused night, motel would have refunded directly

I used hotels.com to book four nights at a motel. We ended up staying only 3. The motel was willing to offer a refund until they saw I booked it through hotels.com. I have contacted hotels.com by phone, email and chat over a dozen times and they lead me to believe I would eventually get my refund but they had to check with the motel. Today I was told that it's their policy not to refund my money. The motel would have given me my money back if I booked directly. Hotels.com is a ripoff.

Company: Hotels.com
Country: USA
Site: hotels.com

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