Hotels.com
Refund of price difference refused after cheaper hotel rate found

I booked a room on Hotels.com for $109.00. Just for the heck of it, I called the hotel to find out what they would charge me directly. I found out their regular rate is $99.00. I called Hotels.com to request a refund for the difference. Manuel in customer service told me, "We don't refund like that." Then he told me that if I cancelled with Hotels.com, the hotel would still charge me. So I called the hotel, and guess what... They said that if I cancelled with Hotels.com and rebooked with them, I would not be charged. Hotels.com is a scam, and their price match policy is utter nonsense. Please don't waste your money.

Company: Hotels.com
Country: USA
Site: hotels.com

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