Hotels.com
Adjoining rooms not honored, no refund for early departure

While traveling with my handicapped mother, I reserved two adjoining rooms. I tried to call a motel directly, but when I googled hotels in Warner Robins, GA, I was supplied with a hotels.com number. Slick, huh?

Anyway, Ryan at hotels.com persuaded me to book with him as rooms were filling up like crazy. He also promised me the lowest room rate. I was desperate and tired, and gave him my card number.

When I got to the hotel, not only did they not have instructions for adjoining rooms, they initially didn't have two rooms on the same floor. Adding to the confusion, Wingate kept saying that Expedia made the reservations (not Hotels.com) and I should have called them directly. I couldn't verify the lowest rate, their contract prohibited it. The customer care representative number at Hotels.com was no help as they only spouted off a long list of disclaimers that I agreed to when making the reservations.

Why go thru this hassle? The hotel could not refund my money as I'd paid Hotels.com. I ended up vacating one room a night early, and, you guessed it, no refund on that either. Always reserve directly with the hotel you are staying at-especially if you have special requirements.

Company: Hotels.com
Country: USA
Site: hotels.com

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