Cheaprooms.com, Hotels.com
Refund refused for dirty, smelly room, hotel and site blame each other

I booked a room at (The Inn At Lundy's Lane owned by Niagara Hospitality Hotels) through cheaprooms.com which is run by hotels.com (Confirmation #: 047888188). Upon arrival at my room it was in unacceptable condition; the room smelled, it was dirty. I sat on the bed to try it, it was hard as a rock.

I went to the "Manager" Donna Mancuso to ask for a refund. She said she would not charge me for 8.18.07 but would still charge me for 8.17.07. She became very rude after I told her this was not acceptable since the room was dirty and I had not stayed. She told me I owed $5 for outgoing telephone calls, I agreed to pay this. She told me to contact www.hotels.com as I booked the room through them.

I contacted hotels.com they told me the can not issue refund it was up to the hotel, opposite of what Donna had told me. They also charged $4.70 to my credit card, I am assuming for the telephone calls.

Hotels.com would not do anything for me. I also contacted Niagara Hospitality Hotels by email with no response. I have also filed a complaint with the Ohio Attorney General (Complaint #: 340740) continuing investigation.

Company: Cheaprooms.com, Hotels.com
Country: USA
Phone: 8003468357
Site: hotels.com

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