Priceline.com
Confirmed hotel changed to downgraded Park City hotel

I bid on a Hotel stay in Park City, UT, Priceline accepted my bid and sent me a e-mail confirming which hotel I would be at and for what price but when checking into that Hotel I was told that I booked at a different Hotel. I showed the hotel the name of the Hotel that Priceline gave me and the confirmation number. The Hotel that Priceline sent the info to was a down graded Hotel then the one that I received a confirmation for. I called Priceline and the whole conversations was a lie in the making, the girl that spoke with me made it up as she went. Priceline never even tried to make it right.

I was lucky because the Resort that I went to was the Canyons they were more concerned about their customers then Priceline so they made it right.

I guess it goes to show you who is really interested in making good long lasting customers vs. A quick sale. I am only one person but soon Priceline will rip off a lot of "one persons" and people will stop using them.

Company: Priceline.com
Country: USA

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