Priceline.com
Handicapped room booked without notice, manager demanded extra fee

I reserved a room at The Best Western Hotel in Mirimar San Diego. The Priceline reservation I had said nothing about a handicapped room. I got to the hotel and the general manager refused to move me, unless I paid him an additional fee, on top of what I paid Priceline. I called priceline customer service and of course we all know they are useless. I then proceeded to contact the management team at both Best Western and Priceline, all they did was blame each other. Best Western told me Priceline booked that Handicapped room, Priceline said they don't have the ability to book a handicapped room. Bottom line I left the hotel and spent over $100 to find reasonable accommodations. Priceline's response was they paid Best Western and they can't refund me, even though I did not stay in the room. I had a job interview the next day and would have had to struggle with that hand held shower. I am in process of contacting all of Priceline's trading partners and tell them I am going to boycott them, until them stop doing business with Priceline. If you go to consumeraffairs.com, you can read about how priceline has treated cancer victims and people who have suffered heart attacks and could not use their reservations

Company: Priceline.com
Country: USA
State: Connecticut
City: Norwalk
Site: priceline.com

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