Priceline.com
Charged $63.98 more than hotel receipt, coupon worth only $25

On a booking recently of Homewood Suites through Priceline, I was charged $63.98 more than what the hotel receipt showed after our stay. Upon calling Priceline, the first response was "there is nothing we can do" Upon being totally incensed, I called back and was told they would issued me a coupon for $50 toward our next reservation. After getting the "COUPON", it stated that it was for $5 per night up to 5 nights. HUH, that seems like $25 not $50. And since we do have a trip booked in June, I asked if it could be applied to that trip... Of course not: (Needless to say, Priceline will not get any more money from this family. The moral to this story... Just go straight to the hotel to book your room.

Company: Priceline.com
Country: USA

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