Priceline.com
Priceline's customer service is deplorable! Double charged. No Help with fixing their mix-up!

I was double charged. I was told my first attempt to book my itinerary was not confirmed, and I was told via emails and voicemails that I would not see any charges on my card. Priceline then directed me to go back online and rebook a different itinerary (I have emails and voicemails from Priceline detailing this direction). Low and behold, I have over $7,000 in charges on my card! I called Priceline and they said they can't do anything about it because they do not have any bank information that states they went ahead with the charge. They then told me to call the airline. (Crazy! -I booked it through them, not the airline?) I was transferred to 5 different people, never to a supervisor or manager, only to be told that our conversation was becoming "unproductive" and to be hung up on. Disgraceful customer service.

I called my credit card company and disputed the claim, but have no idea when it will be removed or refunded.

I certainly commiserate with everybody else's frustration. I still have not been refunded the double charge, and it has been over a week.

Any suggestions?

PS: I will never book with a discount service, again. So not worth it.

Company: Priceline.com
Country: USA
State: Connecticut
City: Norwalk
Site: priceline.com

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