Priceline.com
Hotel refused room for four after booking advice, $800 charged
- 12-05-2007
- 25
Priceline.com was recommended by some friends. So I decided to try them. I went online, picked a hotel, ready to book. Only problem - 2 people per room. So I contacted priceline. They stated to go ahead and book and that hotel would get me a room for 4. After contacting hotel, they said NO WAY. Priceline then refused to help me and charged me $800. For the room anyway. Even though it was 3 months in advance!
If you choose PRICELINE.com (I never will again), realize you must read every bit of small print and not believe any verbal statements. They have the worst customer service in the world. All we got was runaround, transfers, etc.
I will never deal with PRICELINE.com again and would recommend you be very careful if you do!
Company: Priceline.com
Country: USA