Priceline.com
Accepted bid gave late arrival and early departure with no changes allowed

I had requested a specific itinerary on priceline.com using the required "name your own price" 3-step method. Only after the message, "Congratulations! Your price was accepted!" appeared did I find out that I'd be flying into NYC-JFK at 11:30PM on a Friday night and leaving on Sunday at 6:00AM (no time for business or leisure). Contacted Priceline Customer Service (out of somewhere, Bangladesh) to be told "no cancellations nor changes allowed." Airline (United) told me they had no authorization to change or cancel the tickets I had purchased through Priceline. Googled corporate executives, Priceline & intend to send a letter to V.P. Customer Service (if one exists). Beware - Priceline is a publicly traded company with an arsenal of corporate attorneys who have carefully worded Priceline's "Terms & Conditions". The company is safeguarded from any responsibility or liability; the customer loses should there be any error or dissatisfaction with a reservation made through them.

Company: Priceline.com
Country: USA

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