Priceline.com
Wrong return flight booked and only $150 offered after $600 fare

We booked our honeymoon thru priceline.com in Feb for May. Everything went smoothly until it was time to catch our flight home. We arrive at the airport & proceeded to do the "quick checkin" at the airline, however we were "rejected" and had to go inside to speak to an airline associate. The airline found our names, but did not have us paired with any specific flight. We provided the airline a copy of the priceline itinerary, and the airline agent stated "we don't have any such flight 102". We immediately called Priceline, and they still had us on this non-existent 102 flight. After the airline & priceline spoke to each other, on my cell phone, Priceline discovered they had the wrong flight, to the wrong city. The only thing priceline offered to do was to put us on the same city destination, thru the same airline, for a flight 12 hours later! My husband became very upset & insisted they find us an earlier flight, even thru another airline, and they refused. After being transferred to several managers, Priceline only offered us $150 refund, when we had to spend $600 thru another airline to get home! We even paid for travel insurance! No help...

Company: Priceline.com
Country: USA

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